Refund policy

 

Returns

Every ARTSE piece is made to order, by hand, to the measurements you provide. Because each item is produced individually for you, we are unable to accept returns or exchanges for change of mind, incorrect choice, or fit issues arising from the measurements you submitted.

Under EU consumer law (Directive 2011/83/EU, Article 16c), goods made to the customer's specifications or clearly personalised are exempt from the standard 14-day right of withdrawal. By placing a made-to-measure order, you acknowledge and accept this.

Please measure carefully. We make each garment based on the measurements you send us. We cannot be held responsible if the measurements provided are inaccurate. If you are unsure how to measure, contact us before ordering — we are happy to help.

Faulty or incorrect items

Your statutory rights remain unaffected. If your item arrives with a manufacturing defect, is damaged, or differs from what you ordered, you are entitled to a repair, replacement, or refund. Please contact us at artse.couturier@gmail.com within 14 days of delivery, with photos of the issue, and we will make it right.

Refunds

Once we have received and inspected a returned faulty item, we will notify you whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Banks and card providers may take additional time to process the refund. If more than 15 business days have passed since approval, please contact us at artse.couturier@gmail.com.